Customer support

    Customer support

    Frequently asked questions

    1.1 Can I return a Sale product?

    Yes a sale product can be returned.

    If you are returning a sale product the Sale (Discounted) price paid at the time of purchase will be credited back to you and not the full price.

    1.2 How long does it take to process a Refund?

    Please note that we only refund via EFT only 

    Once the items is returned to Western Accessories and in accordance to our Return Policy the refund will be processed.

    A payment by EFT will be refunded to the bank account provided. Depending on your bank it should take 1-3 working days for the amount to reflect.

    1.3 What should I do if I received a damaged/non working product?

    We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. 

    The following will NOT be regarded as defects and will not entitle you to a return: 

    • faults resulting from standard wear and tear 
    • Any damages  arising from negligence, user abuse or incorrect usage of the product 
    • damage arising from a failure to care for the product 
    • damage arising from any alterations to the product which may in any way modify or change the product. 

    If a Damaged/Faulty product is found and does not due to one of the following from the above list we will:

    • replace the correct product to you 
    • credit your account with the price of the product 
    • refund you for the amount of the product

    1.4 Where can I drop off or collect?

    As soon as you receive a confirmation Email, as stated in the email you can collect/drop off at the the mentioned branch. 

    1.5 What if I receive the wrong product?

    If we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to contact us via email or phone. Once we have inspected the product and confirm your return, we will at your choice deliver the correct product to you as soon as possible or credit your account with the purchase price of the product within 7 days of the return or refund you if that is your preference. 

    2.1 Can I pay via EFT?

    Yes you can

    Western Accessories has the EFT payment option, once selected and your order completed, you will receive an email with the invoice for your order. The invoice will include the Banking details, from there payment can be made

    2.2 Is there a COD option?

    Unfortunately Western Accessories does not offer Cash on delivery.

    2.3 What are my payment options?

    Western Accessories offers a variety of payment methods that can be used when placing an online order: 

    • Via EFT (Bank Transfer) 
    • Via Credit Card 
    • In Store Collection  
    • Western Accessories Vouchers 

    2.4 How long does it take for my EFT to clear?

    When paying via Eft, an Instant Eft will reflect as soon as it is done and there is no waiting period, however with a normal Eft it will depend on the Bank used and should take about 24 hours to reflect.

    3.1 What are my delivery options?

    Western Accessories offers 2 (two) methods of delivery of Goods to you. You may elect delivery via: 

    • Courier 
    • Self-collection 

    3.2 Does Western Accessories deliver Internationally?

    We unfortunately do not ship out of South Africa.

    If a courier can be organised you can send us an Email and we can assist you with your order.

    3.3 How much is delivery?

    Western Accessories works on a flat rate of R130 for all deliveries in and around South Africa, depending on the size of the order or location (*Outlying areas will affect Delivery cost) 

    3.4 How long will it take to receive my order?

    It will depend on the area you are situated. Delivery normally takes 2-7 working days once the order is sent off.

    If you are situated in an Outlying area, delivery might take a while longer.

    3.5 What happens if a product is missing from my shipment?

    If you receive an incomplete delivery, please contact us as soon as you find an issue on 011 918 6326/011 894 4858 or via Email and we will assist you.

    3.6 How do I track my order?

    Once we have shipped your order, we will send you an e-mail with tracking details.

    If in doubt, contact us.

    4.1 How do I register an account with Western Accessories?

    To register as a user, Register at the bottom right corner on the Western Accessories website under My Account, click on Register and Create account.

    4.2 How do I view items added to my cart?

    To view items in your shopping cat, you can scroll to the top of the Western Accessories website and click on the cart on the right top corner.

    4.3 How do I proceed to Check out once I am done shopping?

    To proceed to Check Out you can scroll to the top of the Western Accessories website and in the top right corner there is a Check Out button, click on the button and you will proceed to Check out.

    4.4 What is your store contact number?

    Western Accessories Boksburg Contact Numbers:

    011 918 6326

    011 894 4858

    Western Accessories Krugersdorp Contact Numbers:

    011 660 7853

    011 660 5705

    4.5 Where are your stores located?

    Western Accessories Boksburg

    Shop 1, Key Largo Centre, Trichardts Rd, Boksburg, Johannesburg, 1459


    Western Acccessories Krugersdorp

    51 Rissik St, Krugersdorp, 1740

    4.6 What happens if a product is out of stock?

    If a product is out of stock, it will show as such on the website or will no longer be visible on the website.

    4.7 What do I do if I forgot my password?

    On the Login page click on the link next to Forgot your password? and enter the email address that you account was registered with and click submit. We will email you a link to this email address which you can click on to reset your password.

    5.1 Can I cancel my order?

    Yes, you man cancel your order at any time before the order is shipped off. Once the order is shipped you will have to return the order in accordance to our Returns Policy.

    5.2 How do I cancel my order?

    You can contact us on 011 918 6326/011 894 4858 or send us an email to cancel your order and we can process it for you.

    If the order has not yet been paid for, it can be cancelled but if it has been paid for, you have the option of refund.

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